Lovegobuy Returns and Refunds

Start with the item’s current stage

Open the Lovegobuy order and check whether the seller is still preparing it, the item is in the warehouse, or it has already gone into an international parcel. Use the item order ID for a seller or warehouse issue. If the problem happened during international delivery, have the parcel ID and tracking details ready.

Report a warehouse issue before selecting the item for shipment

Compare the variant you selected with the warehouse photos and size tag if they are available. Save the order ID, the option name and the image that shows the issue. A clear request says what you ordered, what you received and whether you want Lovegobuy to check a return or an exchange. Ask promptly while the item is still at the warehouse.

Check the terms for that exact order

The Lovegobuy Help Center has a Returns and Refunds section and guidance for items with quality issues. Check the request window, item eligibility and any fees that apply to your case. Ask for the expected refund amount and method before deciding how to proceed. Keep that response with the order so you can compare it with the final transaction record.

Use the parcel record for a delivery problem

If the shipment is marked delivered and an item is missing or damaged, save the latest tracking event and photos of the package, label and affected item. Start with the support channel for that parcel and ask which evidence it needs. For a delayed or failed scan, the Lovegobuy parcel tracking guide explains what to collect first.